Jobs in Qatar 2025: Front Desk Agent at Waldorf Astoria

Waldorf Astoria Doha, part of the globally renowned Hilton Hotels & Resorts, has announced an exciting opportunity for a Front Desk Agent to join its prestigious team in West Bay. This role is perfect for hospitality professionals who are passionate about delivering exceptional guest experiences and representing one of the world’s most luxurious hotel brands.

If you have strong communication skills, a welcoming personality, and the ability to handle guest needs efficiently, this job offers a rewarding career path within one of the top hospitality companies in the world.

Job Overview

The Front Desk Agent plays a vital role in ensuring a seamless and memorable stay for every guest. From the moment guests arrive until they check out, you will be responsible for providing friendly, professional, and personalized service—reflecting Waldorf Astoria’s commitment to luxury and excellence.

Apply Now: Sales Manager needed at InterContinental Hotels & Resorts in Al Khobar 2025

Key Responsibilities

Guest Services & Front Office Operations

• Warmly greet guests and ensure a smooth check-in and check-out process.
• Verify guest details, issue room keys, and provide relevant hotel and room information.
• Address inquiries, requests, and concerns with professionalism and efficiency.
• Offer accurate details about hotel amenities, dining options, and local attractions.
• Maintain high standards of guest satisfaction through attentive service.

Reservations & Coordination

• Handle room reservations via phone, email, and direct interactions.
• Update and manage booking systems accurately and efficiently.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Communicate VIP arrivals and special requests to relevant teams.

Administrative & Financial Tasks

• Process payments, issue receipts, and manage billing inquiries.
• Keep accurate records of guest transactions and front desk activities.
• Uphold the cleanliness and organization of the front desk area.

Problem Solving & Upselling

• Handle guest issues calmly and professionally, escalating when necessary.
• Promote hotel upgrades, services, and offers to enhance guest experience and drive revenue.

Candidate Requirements

To succeed in this role, applicants should demonstrate:

Essential Skills

• Excellent communication skills (verbal & written).
• Strong customer service abilities with a friendly and approachable attitude.
• Ability to multitask and stay calm in a fast-paced environment.
• Basic computer knowledge, including MS Office and common booking systems.
• Professional appearance and a high level of organization.

Apply Now: Teaching jobs 2025 – Teachers for various subjects in the Gulf countries

Preferred Skills

• Experience with hotel management systems such as Opera or Fidelio.
• Prior experience in a hotel front office or customer-facing role.

Why Work for Hilton?

Joining Hilton means becoming part of a global hospitality leader known for its passion for service and innovation. Hilton offers:

• A supportive and inspiring work culture
• Opportunities for career growth and training
• Employee benefits and global travel programs
• A shared vision “to fill the earth with the light and warmth of hospitality”

At Waldorf Astoria Doha, you’ll be part of a team committed to creating unforgettable luxury experiences.